What an appliance repair work order is for
The best appliance call is fixed on the first visit, and that depends on what the office learned on the phone: the model, the symptom, whether it is under warranty. For return trips, the work order carries the ordered parts and the earlier diagnosis. The customer's signature at the end confirms the appliance was working when the tech left.
What to put on an appliance repair work order
- The appliance brand, model and serial if known.
- The complaint in the customer's words.
- Parts to bring, especially ordered ones.
- Access: where the appliance is, stairs, pets.
- Customer sign-off after testing.
A worked example
The return visit for the refrigerator. The parts arrived. The tech needs the earlier diagnosis and the parts list; prices are hidden.
| Line | Qty | Unit | Price |
|---|---|---|---|
| Install evaporator fan motor | 1 | each | Your price |
| Install defrost heater | 1 | each | Your price |
| Test defrost cycle and temperatures | 1 | each | Your price |
Note in the site notes that the customer should empty the freezer before the visit. The instructions ask for temperature readings before leaving, which back up the warranty if it is questioned.
Line items appliance repair techs use
| Line item | Unit | How to write it |
|---|---|---|
| Service call and diagnosis | each | Say whether it is credited toward the repair if the customer goes ahead. |
| Repair labor | hour | Or a flat repair price from your price book. |
| Refrigerator compressor start relay | each | Brand and part number on the line. |
| Washer drain pump | each | Name the part and the model it fits. |
| Dryer heating element or igniter | each | Electric element or gas igniter, by model. |
| Dishwasher control board | each | Boards are costly; say so before ordering. |
| Oven bake element | each | Model and wattage. |
| Door gasket | each | Refrigerators, freezers and dishwashers. |
| Water inlet valve | each | Washers, dishwashers and ice makers. |
| Dryer vent cleaning | each | Often found as the cause of a slow dryer. |
| Return trip for ordered part | each | Say whether the second trip is charged. |
| Appliance install, customer supplied | each | Hookup, leveling and haul-away of the old unit if agreed. |
| Haul away old appliance | each | When the customer replaces instead of repairing. |
How to fill it in
- Fill in the customer, the site and the date.
- Add who is assigned, the arrival window and access.
- List the tasks and materials in the order the crew will need them.
- Put gate codes, pets and anything to protect in the site notes.
- Print it for the truck or send it to the crew's phone as a PDF.
Free tools for appliance repair
The same work order for other trades: auto detailing, carpet cleaning, chimney, house cleaning, commercial cleaning, concrete, drywall, electrical, fence, flooring, garage door, general contractor, gutter, handyman, hvac, irrigation, junk removal, landscaping, lawn care, locksmith, moving, painting, pest control, plumbing, pool service, pressure washing, remodeling, roofing, septic, snow removal, solar, tree service, waterproofing, window cleaning.