How can we help?
Short answers for every part of Koira.
Getting startedYour first day on Koira
Calls and textsThe receptionist, text-back and booking
Estimates and invoicesOptions, signing, deposits and getting paid
Website and listingsYour site, search and reviews
Postcards and repeat workNeighbor cards, campaigns, plans and referrals
Billing and plansPrices, usage and changing plansGetting started
How do I sign up?
Type your business name on the home page and get your free AI report. From the report, tap Build my site and Koira sets up your account from what it found.
What does Koira need from me?
Your services and prices, your hours, the towns you work and a few job photos. Most of it is pulled in for you and you correct what is wrong.
What is the difference between Standard and Turbo?
On Standard, Koira drafts every message and you tap to send. On Turbo, Koira sends for you inside your caps, quiet hours and consent, and texts you only for a price, a complaint or an emergency.
Can I try it free?
Yes. The Office plan is free and includes your site, estimates, invoices, card payments and your day plan.
Calls and texts
Do I need a new phone number?
On Grow and Front Office you get a Koira number. You can forward your existing number to it so customers keep calling the number they know.
What does Koira say when it answers?
It answers in your business name, asks what the customer needs and offers three open times from your real day. You can read every conversation in Convos.
What happens when I miss a call?
Koira texts the caller back in about a minute from your number, asks what they need and offers times.
Does Koira work in Spanish?
Yes. Customers can write or speak in Spanish. Koira answers in Spanish and you read it in English.
Estimates and invoices
How do I send an estimate?
Snap photos of the job or pick items from your price list. Koira drafts up to three options. Check it and send, or let Turbo send it.
How do deposits work?
Set one rule, a percent or a flat amount. It is added to every estimate and paid on the same page as the signature.
How do customers pay?
By QR code at the door, from a text or on your site. Card, Apple Pay, Google Pay or pay over time.
When does the invoice go out?
When you tap done on the job. Bigger jobs can be billed in stages.
Website and listings
Can I use my own domain?
Yes, on Grow and Front Office. On the free plan your site lives on a Koira address.
How do I change something on my site?
Tell Koira in plain English, by text or in the app. Hours, services, prices and photos change everywhere at once.
Which listings does Koira keep in sync?
Google and Bing today. Apple Business Connect is coming.
When are review asks sent?
One hour after an invoice is paid, with your Google link.
Postcards and repeat work
Who gets a neighbor postcard?
After a finished job, Koira picks the nearby homes most likely to need your trade and mails them a card with your job photo. It skips homes that will not hire you.
Do I design the card?
No. Koira builds it from the job and your business details, then prints and mails it.
Who gets campaign texts?
Past customers who agreed to hear from you. STOP always works.
Can I sell a maintenance plan?
Yes, on Front Office. Plans are sold on your site and invoices, billed on a card on file and booked for you.
Billing and plans
What does Koira cost?
Office is free. Grow is $249 a month plus usage at cost. Front Office is $499 a month flat with usage included.
What counts as usage?
Texts, call minutes and emails Koira sends for you. On Grow they are passed through at cost.
Is there a per-person fee?
No. The price is the same with one person or fifteen.
How do I change or cancel my plan?
Plans are month to month. Change it in the app or email hello@koira.ai.
Nothing matches that. Try a different word, or ask us.
Text Koira from the app or email us. A person on our team answers.