Privacy policy
Last updated: October 1, 2026
What this covers
This policy explains what Koira collects through koira.ai and the Koira app, how it is used and the choices you have.
What we collect
- Account details: your name, business name, email and phone number.
- Business details: services, prices, service area, hours, photos and anything else you add.
- Customer records: the names, numbers, addresses, messages, estimates and invoices of the customers you serve through Koira.
- Usage: how the site and app are used, and basic device information.
- Public information: when you run the business grader, Koira reads what is publicly listed about that business.
How we use it
To run the service for you: answering and sending messages, building your site, sending estimates and invoices, taking payments, mailing postcards and showing you what Koira did. We also use it to keep the service secure and to improve it.
Your customers' information
Customer records belong to your business. Koira handles them on your behalf and does not sell them.
Who we share it with
Service providers that help run Koira, such as telephone and messaging carriers, payment processors, email delivery, and print and mail providers. They may only use the information to provide their service to us. We may also share information when the law requires it.
How long we keep it
For as long as your account is open, and afterwards only as long as needed for legal, tax or security reasons.
Your choices
You can correct or export your information, or ask us to delete your account, by emailing hello@koira.ai. People who receive texts sent through Koira can reply STOP at any time. See the SMS terms.