- For a appliance repair business, the features that decide the software are customers book online, stops sorted by the drive, paid on the spot.
- Koira covers that list on Office (free), with no per-person fee.
- Prices and card rates for FieldPulse, Service Fusion and Markate are from each company's own pages.
- Count the people who will use it before you compare prices.
What a appliance repair business needs from software
Appliance repair runs on volume: several calls a day, each a diagnosis, a repair or a part order and a second visit. The money is in keeping the day full and the drive short.
Two things leak money in this trade. Calls that go unanswered while you work, and return visits where nobody is home. Software that books, routes and confirms takes care of both.
- Customers book online. A broken fridge is a same-week call, and the customer books whoever offers the first time.
- Stops sorted by the drive. A day of repair calls spread across town is won or lost on drive order.
- Paid on the spot. The diagnostic and the repair are best paid before you leave, especially when a part has to be ordered.
- Calls answered by AI. Calls come while you are behind a washer with your hands full.
- Day-before reminders. The return visit after a part arrives needs a confirmed time so the customer is home.
- Price book. Diagnostic fees and common repairs priced from a list keep every tech's quote the same.
A plain checklist for appliance repair software
- Online booking for repair calls
- Stops in driving order
- A diagnostic fee on every visit
- Return visits confirmed the day before
- Paid on the spot
- Calls answered while you work
- Prices from your list
- Review asks after each paid job
How Koira covers the list
Customers book online. Customers book online from your site into times that fit the day, on every plan.
Stops sorted by the drive. Today puts every stop in driving order, and new bookings slot in where the drive makes sense.
Paid on the spot. The invoice opens as a QR code on your phone: card, Apple Pay, Google Pay or pay over time.
Calls answered by AI. On Grow, Koira answers on a Koira number and books the visit into your day.
Day-before reminders. The day before, Koira texts the customer to confirm or move the visit.
Price book. Your price list drives every estimate; Koira asks you once about anything not on it.
What to compare
The features that matter most to a appliance repair business, and where each first appears on each company's public pricing page, then the people, usage, card and add-on rows every company gets. It is not a full feature list for anyone, including us.
| What you need | Koira | FieldPulse | Service Fusion | Markate |
|---|---|---|---|---|
| Customers book online | Office (free) | Core platform (booking portal) | Not listed | Online booking add-on, $10 a month |
| Stops sorted by the drive | Office (stops sorted by the drive) | Not listed | Not listed | Not listed |
| Paid on the spot | Office, QR code at the door, 2.9% + 30¢ (Stripe) plus 0.5% to 2% (Koira) a payment | Not listed | Not listed | Not listed |
| Calls answered by AI | Grow | Operator AI, a premium product | ServiceCall.ai add-on, no price listed | Kate AI receptionist, $1 a call |
| Day-before reminders | Office, the day before | Not listed | Starter (text alerts) | Not listed |
| Price book | Office (your price list) | Pricebook, a premium product | Not listed | Not listed |
| People, usage and card fees | ||||
| Extra people | No per-person fee; one or fifteen people, the same price | Priced per seat, on request | No per-user fee; unlimited users | $5 a month per employee |
| Usage or credits | None on Office, at cost on Grow, included on Front Office | Engage phone lines and licenses, priced on request | None on the pricing page | Kate AI receptionist $1 a call; texts 5 or 10 cents each; email $10 per 2,000 |
| Card payments | 2.9% + 30¢ (Stripe) plus 2%, 1% or 0.5% by plan (Koira) | Not published; FieldPulse Payments is an optional product | As low as 2.90% + 30¢ (Service Fusion Payments) | Not published; payments run through Square at Square's rate |
| Add-ons | None; postcards are a flat price per card | Engage, Operator AI, Chat AI, Pricebook, Payments, Financing, Fleet Tracking, Custom Forms, priced on request | ServiceCall.ai and GPS fleet tracking on every plan; e-sign, portal, custom documents and progress billing below Pro | Most extras $10 a month each (online booking, portal, review asks, phone number); API $50 |
From FieldPulse pricing, Service Fusion pricing and Markate pricing, checked October 9, 2026. FieldPulse's pricing page fills in by script, so we read it in a real browser. It shows no prices. A cell names the lowest plan that lists the feature; "Not listed" means we did not see it, so ask. Prices change often, so check the page before you buy.
What each one costs
Every plan in the same columns: price, people, usage, card rates and add-ons. Koira has no per-person fee on any plan, and Office costs nothing a month.
| Plan | Monthly | Billed yearly | People included | Usage or credits |
|---|---|---|---|---|
| Koira | ||||
| Office | $0, free | Monthly, no contract | One or fifteen, the same price | None charged on Office |
| Grow | $249 a month | Monthly, no contract | One or fifteen, the same price | Texts, call minutes and emails at cost, nothing added |
| Front Office | $499 a month, flat | Monthly, no contract | One or fifteen, the same price | Included in the $499 |
| FieldPulse | ||||
| Custom quote | Not published, quoted per seat | Not published | Office seats and field seats | Engage phone lines and licenses, priced on request |
| Service Fusion | ||||
| Starter | $245 a month | $208 a month, one yearly payment | Unlimited users | None on the pricing page |
| Plus | $382 a month | $325 a month, one yearly payment | Unlimited users | None on the pricing page |
| Pro | $627 a month | $533 a month, one yearly payment | Unlimited users | None on the pricing page |
| Markate | ||||
| Owner Operator | $49.95 a month | $45.95 a month ($551.40 a year) | The owner | Kate AI receptionist $1 a call; texts 5 or 10 cents each; email $10 per 2,000 |
| Team | $49.95 plus $5 a month per employee | $45.95 plus $5 a month per employee | The owner plus employees | Kate AI receptionist $1 a call; texts 5 or 10 cents each; email $10 per 2,000 |
What comes on top: people, card payments and add-ons
| Company | Each extra person | Card payments | Add-ons |
|---|---|---|---|
| Koira | No per-person fee on any plan | 2.9% + 30¢ (Stripe) plus 2% on Office, 1% on Grow, 0.5% on Front Office (Koira); on Office that share replaces a monthly fee | None; postcards are a flat price per card |
| FieldPulse | Priced per seat, on request | Not published; FieldPulse Payments is an optional product | Engage, Operator AI, Chat AI, Pricebook, Payments, Financing, Fleet Tracking, Custom Forms, priced on request |
| Service Fusion | No per-user fee; unlimited users | As low as 2.90% + 30¢ (Service Fusion Payments) | ServiceCall.ai and GPS fleet tracking on every plan; e-sign, portal, custom documents and progress billing below Pro |
| Markate | $5 a month per employee | Not published; payments run through Square at Square's rate | Most extras $10 a month each (online booking, portal, review asks, phone number); API $50 |
From FieldPulse pricing, Service Fusion pricing and Markate pricing, checked October 9, 2026. FieldPulse's pricing page fills in by script, so we read it in a real browser. It shows no prices. A cell names the lowest plan that lists the feature; "Not listed" means we did not see it, so ask. Prices change often, so check the page before you buy.
Card rates as each company publishes them (also Service Fusion Payments), checked October 9, 2026. Koira's is Stripe's 2.9% + 30¢ for a US card plus Koira's share, which pays for Office in place of a monthly fee.
How to choose
If you are booked out a week, routing and booking come first. If customers are not home for return visits, reminders come first. Koira does both on the free plan and answers calls on Grow. It does not track parts inventory.
Whichever you try, put one real week of jobs through it before you commit. Koira has a free plan, and the others offer free trials or demos, so ask.
Sources, each checked October 9, 2026: FieldPulse pricing, Service Fusion pricing, Service Fusion Payments, Markate pricing, Stripe pricing, and Koira pricing. We read each page's own text; we did not use summaries or third-party price lists.