What a restoration service agreement is for
Property managers do not want to shop for a restoration company at 2 am. An agreement that sets your response time, your equipment and labor rates and a yearly walk of their buildings for leak risks makes you their first call. It is the steadiest source of work in the trade.
What to put on a restoration service agreement
- Buildings and units covered.
- Response time promise.
- Set rates for labor and equipment.
- Yearly leak-risk walk.
- Who authorizes work at night.
- Price, billing and cancellation.
A worked example
A property manager with three apartment buildings wants priority response and a yearly walk.
| Line | Qty | Unit | Price |
|---|---|---|---|
| Priority response, per building | 3 | month | Your price |
| Yearly leak-risk walk | 3 | visit | Your price |
| Labor at agreed rate | 1 | hour | Your price |
Name who can authorize work at night. It saves a phone tree while water is running. This is a template, not legal advice.
Line items restoration companies use
| Line item | Unit | How to write it |
|---|---|---|
| Emergency response and setup | each | After-hours call-out, inspection and moisture map. |
| Water extraction | sq ft | Category of water and surfaces extracted. |
| Air mover | day | Per unit per day on site. |
| Dehumidifier | day | Per unit per day on site. |
| Moisture monitoring visit | visit | Readings recorded each visit. |
| Flood cut and remove wet drywall | ft | Height of the cut and disposal. |
| Remove wet carpet and pad | sq ft | Carpet saved or discarded. |
| Antimicrobial application | sq ft | Product used on affected materials. |
| Containment for mold work | each | Poly walls, zipper door and negative air. |
| Air scrubber | day | HEPA filtration per unit per day. |
| Smoke and soot cleaning | sq ft | Walls, ceilings and contents areas. |
| Disposal | load | Debris and wet material hauled away. |
| Contents pack-out | hour | Packing, moving and storing belongings. |
Terms and deposit language for restoration
- Deposit. Emergency work starts without a deposit. Planned mold and rebuild work takes a deposit at signing, within your state's limits.
- Payment. Homeowner-paid work is due on completion. On insurance jobs, the owner is responsible for the deductible and anything the carrier does not pay.
- Warranty. You stand behind drying to the goals in your moisture log and mold removal to clearance where testing is part of the job. Cause of loss, like a failed pipe, is the owner's or a plumber's to fix.
- Equipment days are counted from setup to pickup, by unit.
- Moisture readings and photos are kept for every visit and shared with the owner or adjuster.
- Rebuild after drying is a separate estimate.
How to fill it in
- Fill in the customer and the start and end dates.
- List what each visit includes and how many visits a year.
- Add your price per line; the plan shows a yearly total, and a monthly figure if billed monthly.
- Fill in what is not covered and the renewal and cancellation terms.
- Check your state's rules, then print it for signatures.
Free tools for restoration
- Water damage restoration cost calculator
- Mold remediation cost calculator
- Basement waterproofing cost calculator
- Labor rate calculator
The same service agreement for other trades: appliance repair, auto detailing, carpentry, carpet cleaning, chimney, house cleaning, commercial cleaning, concrete, deck, drywall, duct cleaning, electrical, fence, flooring, garage door, general contractor, glass, gutter, handyman, holiday lighting, home inspection, hood cleaning, hvac, insulation, irrigation, junk removal, landscaping, lawn care, locksmith, masonry, moving, painting, pest control, plumbing, pool service, pressure washing, property maintenance, remodeling, roofing, security system, septic, siding, snow removal, solar, tile, tree service, water treatment, waterproofing, window cleaning, window and door.
More for restoration companies: how restoration companies run on Koira.