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Free house cleaning terms and conditions template

House cleaning terms and conditions for recurring and one-time cleans: what is included, access and keys, pets, breakage, cancellations and lockouts, satisfaction re-cleans and payment.

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Terms and conditions
This is a template, not legal advice. Check your state's rules before you use it.
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Terms and conditions

What is included
Each clean follows our [standard, deep or move-out] checklist, which we will send you. Anything not on the checklist can be added for a price.
Access and pets
Please tell us how we get in and any alarm codes. Secure pets that may get out or be upset by visitors.
Breakage
Tell us about valuable or fragile items. If we break something, tell us within [days] and we will make it right [as described].
Cancellations
Please give [hours] hours' notice to skip or move a clean. If we cannot get in at the scheduled time, a lockout fee of [amount] may apply.
Re-cleans
If something was missed, tell us within [hours] hours and we will come back to fix it at no charge.
Payment
Payment is due [on the day of each clean or by card on file]. We give [days] days' notice of any price change.
Disputes
If something goes wrong, call us first. We will try to resolve it within [days] days before either side takes other steps. These terms are governed by the law of [State]. This is a template, not legal advice.

This is a template, not legal advice. Check your state's rules before you use it.

What a house cleaning terms and conditions is for

A cleaning business lives on recurring customers, and recurring customers need clear terms: what a standard clean covers, what happens if no one is home to let you in, how breakage is handled, and how to ask for a re-clean. Simple written terms keep the relationship easy and protect your schedule from late cancellations.

What to put in a house cleaning terms and conditions

  • What a standard, deep and move-out clean includes.
  • Access, keys, alarm codes and pets.
  • Breakage and valuables.
  • Cancellations, late notice and lockouts.
  • Re-clean requests within a set time.
  • Payment and price changes.

Terms cleaning customers ask about

  • What is not included in a standard clean?
  • What if you cannot get in?
  • What if something gets broken?
  • Can I skip a week?
  • What if I am not happy with a clean?

How to fill it in

  1. Edit each term to match how you run your business.
  2. Fill in the blanks: amounts, days and your state.
  3. Download Word to print on the back of estimates, or paste into your estimate software.
This is a template, not legal advice. Check your state's rules before you use it.

Free tools for house cleaning

The same terms and conditions for other trades: electrical, handyman, hvac, landscaping, plumbing.

More for house cleaners: how house cleaners run on Koira.

FAQ

What should house cleaning terms include?

What each clean covers, access and pets, breakage, cancellations and lockouts, re-cleans, payment and price changes.

Should I charge a lockout fee?

Many cleaning businesses do, since a lockout costs a slot. If you charge one, state the amount and when it applies before the first clean.

How do I handle breakage?

Ask customers to point out fragile and valuable items, and say how you will make it right if something breaks. Your liability insurance may also apply.

What is a re-clean policy?

A promise to come back and fix anything missed if the customer tells you within a set time. It turns complaints into a quick return visit.

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House Cleaning Terms and Conditions Template (Free) | Koira