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Free plumbing terms and conditions template

Plumbing terms and conditions to put on the back of your estimates and invoices: service call and diagnostic fees, after-hours rates, customer-supplied parts, access and water damage, payment and warranty.

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terms on this terms and conditions
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Terms and conditions
This is a template, not legal advice. Check your state's rules before you use it.
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Your business name

Terms and conditions

Service call
Each visit includes a service call fee of [amount], which covers the trip and the diagnosis. If you approve the repair on the same visit, the fee is [credited or not credited] toward it.
After hours
Work outside [hours], on weekends or on holidays is billed at our after-hours rate of [rate]. We will tell you the rate before we come.
Prices
We give you a price for the repair before we start. If we find something else, we stop and price it before doing more.
Existing conditions
Older valves, piping and fittings can fail when they are worked on. We are not responsible for failures of existing parts we did not install, and we will tell you before replacing them.
Access and repairs
Some repairs require opening walls, floors or ceilings. Patching and finishing are not included unless the estimate says so.
Customer-supplied parts
We install parts and fixtures you supply as a courtesy. Our warranty covers our labor only, and a return visit for a defective supplied part is charged.
Payment
Payment is due when the work is done. We take [card, bank transfer, check]. Balances not paid within [days] days may be charged [late fee], where the law allows.
Disputes
If something goes wrong, call us first. We will try to resolve it within [days] days before either side takes other steps. These terms are governed by the law of [State]. This is a template, not legal advice.

This is a template, not legal advice. Check your state's rules before you use it.

What a plumbing terms and conditions is for

Plumbing calls start before anyone knows what is wrong, so the terms have to cover the visit itself: what the service call fee buys, whether it is credited to the repair, what after-hours work costs, and who is responsible for damage that was there before you arrived. Printed terms the customer sees before you start turn those into agreed facts instead of arguments at the door.

What to put in a plumbing terms and conditions

  • The service call or diagnostic fee and whether it is credited.
  • After-hours, weekend and holiday rates.
  • Customer-supplied parts and fixtures.
  • Access: cutting walls and floors, and repairs after.
  • Pre-existing damage and old piping.
  • Payment due date, methods and late fees where allowed.

Terms plumbing customers ask about

  • Do I pay the service fee if I do not go ahead with the repair?
  • Who fixes the drywall you cut open?
  • What if the old valve breaks when you turn it?
  • Will you install a faucet I bought?
  • What does the warranty cover on a drain clearing?

How to fill it in

  1. Edit each term to match how you run your business.
  2. Fill in the blanks: amounts, days and your state.
  3. Download Word to print on the back of estimates, or paste into your estimate software.
This is a template, not legal advice. Check your state's rules before you use it.

Free tools for plumbing

The same terms and conditions for other trades: house cleaning, electrical, handyman, hvac, landscaping.

More for plumbers: how plumbers run on Koira.

FAQ

What should plumbing terms and conditions include?

The service call or diagnostic fee, after-hours rates, how prices are approved, existing conditions, access and patching, customer-supplied parts, payment terms and the warranty.

Can I charge a service call fee if the customer does not book the repair?

Yes, if your terms said so before the visit. Say what the fee covers and whether it is credited to the repair if they go ahead.

Am I responsible if an old shutoff valve breaks?

Your terms can say that old parts can fail when worked on and that you are not responsible for existing parts you did not install, while you tell the customer before replacing them. Check your state's rules.

Where should terms and conditions go?

On the back of the estimate, on the invoice or as a link the customer sees before approving the work. Terms the customer never saw are hard to rely on.

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