A pest control company with three hundred quarterly customers has a very different problem from a contractor who chases one big job at a time. The work is already sold. The risk is losing it quietly: a visit that never got booked, a card that expired, a customer who moved the appointment twice and then stopped answering.
So when you shop for pest control CRM software, the question is less about winning new jobs and more about keeping the plans you have, billing them on time and running a route that does not zigzag across three zip codes. This page covers what that takes, a checklist you can use in any demo, and how the common options compare.
- Recurring plans are the heart of a pest business. The software should bill them and book the visits on its own.
- A failed card is the most common way a plan ends. Look for automatic card-update requests.
- Route density matters more than almost anything else. New customers next to old ones make every day shorter.
- Most one-time treatments should end with a plan offer on the invoice.
Plans are the business
A one-time treatment pays once. A quarterly plan pays four times a year for as long as the customer stays. That is why the best pest control CRM is built around the plan, not the job.
For each plan customer you need to know four things: what they are on, when the next visit is due, whether the card on file still works, and whether anything came up last visit that needs a follow-up. If the software shows you that without a spreadsheet, most of the office work in a pest business takes care of itself.
The other half is turning one-time customers into plan customers. A homeowner who called about ants in May is the easiest person in the world to sell a quarterly plan to, right after the ants are gone. Software should offer the plan at that moment, on the invoice, without you remembering to bring it up.
Where pest control companies lose customers
- The visit nobody booked. Quarterly service slips when booking depends on someone calling the customer.
- The expired card. A payment fails, nobody notices for two months, and the customer is gone.
- The missed callback. A customer sees bugs between visits, calls, and nobody picks up. That is often the call that ends a plan.
- The surprise knock. A customer who did not know you were coming is a customer who is not home.
None of these is a sales problem. They are all follow-through problems, and follow-through is what software is good at.
What to look for: a short checklist
- Recurring plans, monthly, quarterly or yearly, billed on a card on file
- Plan visits booked when they come due, without a phone call
- A text asking for a new card when a payment fails
- A plan offer on the invoice after a one-time treatment
- A day-before reminder the customer can confirm with one letter
- Calls answered, and missed calls texted back, so a callback request is never lost
- Stops sorted by the drive, with plan visits and new jobs on one route
- A page where each customer can see the next visit, sign and pay
- Postcards to homes near the customers you already treat
- Tech stops and hours, if you have techs
What Koira does for a pest control company
Plans that run themselves. On Front Office, Koira sells a plan on your site, on the estimate and on the invoice. You set the visits and the price. Koira bills the card on file monthly or yearly, offers times and puts each visit on your day when it comes due, and texts the customer for a new card if a payment fails. If it is still not fixed, Koira tells you. See maintenance plans.
One-time treatments. They are invoiced as usual. Tap done and the invoice goes out from the estimate. The plan is offered on that invoice, so the customer can join with one tap while the problem is fresh. See invoices.
Reminders that cut no-shows. The day before a visit, Koira asks the customer to confirm or move it. They reply C to confirm or R to move. When the tech leaves the last stop, the customer gets an on-my-way text. See customer portal.
Callbacks that do not get lost. On Grow, Koira answers on a Koira number and texts back a missed call in about a minute with three open times. It works in English and Spanish. A complaint always comes to you on your Needs you list. See AI receptionist.
Route density. Today shows every stop in driving order, and new bookings are only offered at times that fit the route. After a job, Koira can mail cards to the nearby homes most likely to hire you, so new customers land next to old ones. The day plan is on every plan. Postcards are one flat price per card on every plan. See Today and routes and neighbor postcards.
Getting paid at the door. The customer scans a QR code on your phone and pays by card, Apple Pay or Google Pay. No card reader. Card payments are on every plan. See pay at the door.
Techs. On Front Office, each tech sees their own stops in driving order and clocks in and out of jobs from their phone. You see who is where and the hours by person and by job. There is no per-person fee. See crew.
A customer page. Every text from Koira carries the same link. The customer sees the next visit, signs, pays and books again, with no app and no password. It is on every plan. See customer portal.
Side by side
Here is how the features that matter in a plan business line up. Each cell shows the lowest plan where the feature appears on the company's public pricing page.
| What you need | Koira | Jobber | Housecall Pro | QuoteIQ |
|---|---|---|---|---|
| Keep the plan | ||||
| Recurring service or maintenance plans | Front Office | – | Max | – |
| Automated client reminders | Office, day before | Connect | – | Pro (email and text automation) |
| Invoices and online payments | Office (free) | Core | Basic | Essentials |
| QuickBooks | Grow (coming) | Connect | Essentials | Pro |
| Answer and book | ||||
| Calls answered and missed calls texted back | Grow | Plus, or a $29 add-on | Listed as a separate product | Essentials (AI call team) |
| Customers book online | Office (free) | Core | Basic | Elite (InstaSchedule) |
| Run the route | ||||
| Stops sorted by the drive | Office (free) | – | Essentials (routes) | Elite |
| Crew scheduling and hours | Front Office | Plus | Basic (assign techs) | Max (crew management) |
| Postcards to nearby homes | Per card, any plan | – | – | – |
| Review asks | Office (free) | – | Basic | – |
| Extra people | No per-person fee | Priced by team size | 5 on Essentials, 8 on Max, then $35 each | $25 a month each |
Each cell names the lowest plan whose card on the company's public pricing page lists that feature, checked October 8, 2026. A dash means we did not see it on the plan cards. The company may sell it as an add-on or on a higher tier, so ask them.
ServiceTitan offers three packages, Starter, Essentials and The Works, priced per technician on request. Its pricing page lists customizable memberships among its features. Because no prices are published, it is not in the table.
Prices, from each company's page
A pest route usually needs one or two techs before it needs an office. Check what a second person costs on each plan.
| Plan | Price a month | People | What the plan card lists |
|---|---|---|---|
| Koira | |||
| Office | Free | No per-person fee | Site, estimates with signing, invoices, card payments, day plan |
| Grow | $249 plus usage at cost | No per-person fee | Adds the receptionist and text-back on a Koira number, Turbo, campaigns |
| Front Office | $499 flat, usage included | No per-person fee | Adds maintenance plans, crew routes and hours, commercial outreach |
| Jobber | |||
| Core | $49 monthly, or $29 billed yearly | 1 user | Online booking, quotes, invoices, a website |
| Connect | $139 monthly, or $99 billed yearly, for 1 user. $199, or $149 yearly, for 5 | 1, 5, 10 or 15 users, priced by team size | Adds quote and invoice follow-ups, QuickBooks Online sync |
| Plus | $499 monthly, or $399 billed yearly, for 5 users | 5, 10 or 15 users | Adds crew scheduling, Marketing Suite, AI-powered Receptionist |
| Housecall Pro | |||
| Basic | $79 monthly, or $59 billed yearly | 1 user | Online booking, scheduling, quotes, invoices, review tools |
| Essentials | $189 monthly, or $149 billed yearly | 5 users | Adds routes, flat-rate pricing, QuickBooks Online sync |
| Max | $329 monthly, or $299 billed yearly | 8 users, extra users $35 each | Adds recurring service plans and route optimization |
| QuoteIQ | |||
| Essentials | $29.99 monthly, or $299.99 a year | 1 user, extra users $25 each | Estimates, invoices, scheduling, online payments, AI call team |
| Beginner | $99.99 monthly, or $999.99 a year | 2 users, extra users $25 each | Adds MapMeasure Pro and e-signatures |
| Pro | $199.99 monthly, or $1,999.99 a year | 4 users, extra users $25 each | Adds email and text automation, QuickBooks |
| Elite | $299.99 monthly, or $2,999.99 a year | 10 users, extra users $25 each | Adds InstaQuote, route optimization, campaigns |
| ServiceTitan | |||
| Starter, Essentials, The Works | Not published, priced on request | Priced per technician | Dispatching, scheduling, call booking, invoicing, estimates |
Prices from each company's public pricing page, checked October 8, 2026: Jobber, Housecall Pro, QuoteIQ, ServiceTitan and Koira. Prices are per month in US dollars and change often, so check the page before you buy.
How to decide
Pull a list of every plan customer you lost last year and write down why. If most of them slipped because a visit never got booked, plan scheduling matters most. If cards expired, look at how each tool handles failed payments. If they left after a callback went unanswered, look at the phone.
Then look at your route map. If your stops are spread thin, ask each company how it helps you add customers near the ones you have. Density is the cheapest growth a pest company can get.
