Review request templates

Ask for a Google review the right way: soon after the job, personal, with a direct link, and no strings attached.

3 versionstext, email

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Let Koira send it: Reviews engineNothing you type here is sent anywhere. Copy, then paste into your phone or email.

Review request text

Text

Hi [Customer name], thank you for choosing [Your business] for the [Job]. If you have a minute, a Google review helps other neighbors find us: [Review link]. Thank you, [Your name]

Review request email

Email with subject line

Subject: How did we do on your [Job]?

Hi [Customer name], Thank you for having us out for the [Job]. I hope everything is working the way it should. If you were happy with the work, would you leave a short review on Google? It takes a minute and helps other people in [Your town] find a contractor they can trust: [Review link] And if anything was not right, reply to this email and I will make it right. Thank you, [Your name] [Your business]

Reply to a review

Text

Thank you, [Customer name]. It was a pleasure working on your [Job]. We are here whenever you need us again. [Your name], [Your business]

When to send a review request

Ask soon after the job is finished and paid, while the work is fresh and the customer is happy. Asking at the door works too, as long as the text with the link follows.

Google's policy for merchants does not allow offering incentives for a review, selectively asking only happy customers, pressuring people to review while you are on site, or asking for specific content. Ask everyone the same way, by message, and fix problems when they come up.

How to make it yours

Send the direct link. Our free Google review link generator makes one, with a QR code.
Name the job. It makes the message personal. Do not tell them what to write.
Never offer anything for a review.
Reply to every review, good or bad, in a line or two.

Send it automatically: Reviews engine

An hour after the invoice is paid, Koira texts your customer the ask with your Google link. When the review comes in, the reply is already drafted for you. After a good review, Koira can ask if they know someone who needs you.

Koira's free Office plan includes estimates, invoices and card payments. See pricing for what each plan sends for you.

Sources

Google: Maps user contributed content policy, fake engagement, checked October 9, 2026

Last checked October 9, 2026. This page is general information, not legal or tax advice. Rules change and differ by state and city, so confirm with the agency named before you act.

FAQ

When should I ask for a Google review?

Soon after the job is finished and paid, while it is fresh. A text with a direct link works best.

Can I offer a discount for a review?

No. Google's policy does not allow merchants to offer incentives such as payment, discounts or free services in exchange for a review.

How do I get my Google review link?

Use the free Google review link generator on koira.ai to find your business and make a direct link and QR code.

Should I reply to reviews?

Yes, to every one, briefly. Thank happy customers and offer to fix problems for unhappy ones.

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