- For a septic company, the features that decide the software are seasonal email and text campaigns, stops sorted by the drive, calls answered by ai.
- Koira covers that list on Grow ($249 a month plus usage), with no per-person fee.
- Prices and card rates for FieldPulse, Service Fusion and ServiceM8 are from each company's own pages.
- Count the people who will use it before you compare prices.
What a septic company needs from software
Septic work is long-cycle repeat business with emergencies mixed in. Most tanks need pumping on a schedule of years, not months, and the company that reminds the customer at the right time gets the job.
In between, the calls that cannot wait are backups. Software that answers those calls, keeps the trucks in driving order and brings back every customer when service is due fits the trade.
- Seasonal email and text campaigns. Pumping comes due every few years, and the customer forgets until something backs up.
- Stops sorted by the drive. Rural stops are far apart, and drive order decides how many tanks a truck does.
- Calls answered by AI. A backup is an emergency, and the caller dials the next truck if you do not answer.
- Recurring service plans. Some customers want pumping and inspection on a plan.
- Paid on the spot. Pumping is one visit, paid best before the truck leaves.
- Customer page or portal. The customer's page keeps the last service date and receipt where they can find it.
A plain checklist for septic software
- Reminders when pumping comes due
- Emergency calls answered
- Stops in driving order
- Plans for pumping and inspection
- Paid on the spot
- A customer page with the last service
- Day-before texts about access to the lid
- Review asks after each paid job
How Koira covers the list
Seasonal email and text campaigns. On Grow, past customers get a reminder by text and email in your name, with one tap to book.
Stops sorted by the drive. Today puts every stop in driving order on every plan.
Calls answered by AI. On Grow, Koira answers every call on a Koira number and books the visit into your day.
Recurring service plans. On Front Office, plans bill on the card on file and the visits book themselves.
Paid on the spot. The invoice opens as a QR code at the door, paid by card or phone wallet.
Customer page or portal. One link opens the customer's page with every visit, invoice and receipt.
What to compare
The features that matter most to a septic company, and where each first appears on each company's public pricing page, then the people, usage, card and add-on rows every company gets. It is not a full feature list for anyone, including us.
| What you need | Koira | FieldPulse | Service Fusion | ServiceM8 |
|---|---|---|---|---|
| Seasonal email and text campaigns | Grow | Not listed | Not listed | Not listed |
| Stops sorted by the drive | Office (stops sorted by the drive) | Not listed | Not listed | Not listed |
| Calls answered by AI | Grow | Operator AI, a premium product | ServiceCall.ai add-on, no price listed | Not listed |
| Recurring service plans | Front Office | Core platform (maintenance agreements) | Pro (recurring invoicing) | Every plan (recurring jobs) |
| Paid on the spot | Office, QR code at the door, 2.9% + 30¢ (Stripe) plus 0.5% to 2% (Koira) a payment | Not listed | Not listed | Not listed |
| Customer page or portal | Office (free) | Core platform (customer portal) | Pro, or an add-on below it | Not listed |
| People, usage and card fees | ||||
| Extra people | No per-person fee; one or fifteen people, the same price | Priced per seat, on request | No per-user fee; unlimited users | No per-user fee on paid plans |
| Usage or credits | None on Office, at cost on Grow, included on Front Office | Engage phone lines and licenses, priced on request | None on the pricing page | New jobs a month: 30, 50, 150, 500, or 1,500 and up (20¢ per added job on Premium Plus) |
| Card payments | 2.9% + 30¢ (Stripe) plus 2%, 1% or 0.5% by plan (Koira) | Not published; FieldPulse Payments is an optional product | As low as 2.90% + 30¢ (Service Fusion Payments) | Not published on its pricing or payments page |
| Add-ons | None; postcards are a flat price per card | Engage, Operator AI, Chat AI, Pricebook, Payments, Financing, Fleet Tracking, Custom Forms, priced on request | ServiceCall.ai and GPS fleet tracking on every plan; e-sign, portal, custom documents and progress billing below Pro | ServiceM8 Phone from $19 a month |
From FieldPulse pricing, Service Fusion pricing and ServiceM8 pricing, checked October 9, 2026. FieldPulse's pricing page fills in by script, so we read it in a real browser. It shows no prices. ServiceM8's prices fill in by script, so we read the page in a real browser. A cell names the lowest plan that lists the feature; "Not listed" means we did not see it, so ask. Prices change often, so check the page before you buy.
What each one costs
Every plan in the same columns: price, people, usage, card rates and add-ons. Koira has no per-person fee on any plan, and Office costs nothing a month.
| Plan | Monthly | Billed yearly | People included | Usage or credits |
|---|---|---|---|---|
| Koira | ||||
| Office | $0, free | Monthly, no contract | One or fifteen, the same price | None charged on Office |
| Grow | $249 a month | Monthly, no contract | One or fifteen, the same price | Texts, call minutes and emails at cost, nothing added |
| Front Office | $499 a month, flat | Monthly, no contract | One or fifteen, the same price | Included in the $499 |
| FieldPulse | ||||
| Custom quote | Not published, quoted per seat | Not published | Office seats and field seats | Engage phone lines and licenses, priced on request |
| Service Fusion | ||||
| Starter | $245 a month | $208 a month, one yearly payment | Unlimited users | None on the pricing page |
| Plus | $382 a month | $325 a month, one yearly payment | Unlimited users | None on the pricing page |
| Pro | $627 a month | $533 a month, one yearly payment | Unlimited users | None on the pricing page |
| ServiceM8 | ||||
| Free | $0 | No yearly price published | 1 user | 30 new jobs a month |
| Starter | $29 a month | No yearly price published | Unlimited users | 50 new jobs a month |
| Growing | $79 a month | No yearly price published | Unlimited users | 150 new jobs a month |
| Premium | $149 a month | No yearly price published | Unlimited users | 500 new jobs a month |
| Premium Plus | $349 a month | No yearly price published | Unlimited users | 1,500 jobs a month, then 20¢ a job |
What comes on top: people, card payments and add-ons
| Company | Each extra person | Card payments | Add-ons |
|---|---|---|---|
| Koira | No per-person fee on any plan | 2.9% + 30¢ (Stripe) plus 2% on Office, 1% on Grow, 0.5% on Front Office (Koira); on Office that share replaces a monthly fee | None; postcards are a flat price per card |
| FieldPulse | Priced per seat, on request | Not published; FieldPulse Payments is an optional product | Engage, Operator AI, Chat AI, Pricebook, Payments, Financing, Fleet Tracking, Custom Forms, priced on request |
| Service Fusion | No per-user fee; unlimited users | As low as 2.90% + 30¢ (Service Fusion Payments) | ServiceCall.ai and GPS fleet tracking on every plan; e-sign, portal, custom documents and progress billing below Pro |
| ServiceM8 | No per-user fee on paid plans | Not published on its pricing or payments page | ServiceM8 Phone from $19 a month |
From FieldPulse pricing, Service Fusion pricing and ServiceM8 pricing, checked October 9, 2026. FieldPulse's pricing page fills in by script, so we read it in a real browser. It shows no prices. ServiceM8's prices fill in by script, so we read the page in a real browser. A cell names the lowest plan that lists the feature; "Not listed" means we did not see it, so ask. Prices change often, so check the page before you buy.
Card rates as each company publishes them (also Service Fusion Payments, ServiceM8 payments), checked October 9, 2026. Koira's is Stripe's 2.9% + 30¢ for a US card plus Koira's share, which pays for Office in place of a monthly fee.
How to choose
If emergencies go to voicemail, answering comes first. If repeat pumping depends on customers remembering, reminders come first. Koira does both on Grow and routes on every plan.
Whichever you try, put one real week of jobs through it before you commit. Koira has a free plan, and the others offer free trials or demos, so ask.
Sources, each checked October 9, 2026: FieldPulse pricing, Service Fusion pricing, Service Fusion Payments, ServiceM8 pricing, ServiceM8 payments, Stripe pricing, and Koira pricing. We read each page's own text; we did not use summaries or third-party price lists.