Appointment reminder templates

Reminders for the day before, the morning of and when you are on the way, each with an easy way to confirm or move the visit.

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Let Koira send it: Reminders that confirmNothing you type here is sent anywhere. Copy, then paste into your phone or email.

Day before

Text

Reminder from [Your business]: [Tech name] is coming tomorrow, [Day], between [Arrival window] for [Job]. Reply C to confirm or R to reschedule.

Morning of

Text

Good morning [Customer name], [Tech name] from [Your business] will see you today between [Arrival window]. If anything has changed, reply here.

On my way

Text

Hi [Customer name], [Tech name] from [Your business] is on the way and should arrive in about [Minutes] minutes.

Reminder email

Email with subject line

Subject: Reminder: [Job] tomorrow

Hi [Customer name], A reminder that [Tech name] from [Your business] is coming tomorrow, [Day], between [Arrival window] for the [Job]. [Prep note] If you need to change the time, reply to this email or call [Your phone]. Thank you, [Your business]

When to send an appointment reminder

The day-before reminder does the most work: it catches the customer while they can still change plans, and a reply to confirm or move it means you do not drive to an empty house. The on-my-way text is a courtesy that customers remember.

How to make it yours

Ask for a reply. "Reply C to confirm" turns a reminder into a confirmation.
Keep the window the same as the confirmation.
Send the day-before reminder in the afternoon, so there is time to rebook the slot if they cancel.
Do not over-send. Day before plus on-my-way is plenty for most visits.

Send it automatically: Reminders that confirm

The day before every visit, Koira texts the customer and asks them to confirm or move it. A confirmed visit takes the no-show risk off your day, and a moved one opens the slot for someone else. Every text carries the same customer link, where they can see the visit, sign, pay and book again.

Koira's free Office plan includes estimates, invoices and card payments. See pricing for what each plan sends for you.

Last checked October 9, 2026. This page is general information, not legal or tax advice. Rules change and differ by state and city, so confirm with the agency named before you act.

FAQ

When should I send an appointment reminder?

The afternoon before is the most useful, with an easy way to confirm or reschedule. An on-my-way text is a good second.

What should an appointment reminder say?

Who is coming, the day and arrival window, the job, and how to confirm or move it.

Do reminders reduce no-shows?

A reminder that asks for a reply gives customers an easy way to tell you before you drive out.

Can I text customers reminders?

Text customers who gave you their number for the job, and stop if they ask you to.

More templates

Message templateAppointment confirmationConfirm a booked visit: day, arrival window, who is coming.Message templateCancellation policyA fair late cancellation and no-show policy, and the cancel text.Message templateJob completion thank-youThank the customer when the job is done, and invite them back.Koira sends itReminders that confirmThe same message, sent at the right time without you.TemplatesAll message templatesQuotes, payments, appointments, reviews and more.

Appointment reminder templates

Day before

Morning of

On my way

Reminder email

When to send an appointment reminder

How to make it yours

Send it automatically: Reminders that confirm

FAQ

More templates

We know what works. Leave it to Koira.