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On my way text templates

A short text before you pull up means the dog is put away, the gate is open and nobody is surprised. Three versions: on the way, running late and at the door.

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Let Koira send it: Today and routesNothing you type here is sent anywhere. Copy, then paste into your phone or email.

On my way

Text
Hi [Customer name], it's [Tech name] from [Your business]. I'm on my way to you now for the [Job] and should be there in about [Minutes] minutes.

Running late

Text
Hi [Customer name], [Tech name] from [Your business] here. The job before yours ran long, so I'm running about [Minutes] minutes behind. I'm still coming today. Reply here if that no longer works and we'll find a new time.

At the door

Text
Hi [Customer name], [Tech name] from [Your business] is here for the [Job]. I'm parked out front in the [Truck description].

When to send a on my way text

Send the on-my-way text as you leave the stop before, with a realistic number of minutes. Send the running-late text the moment you know, not when you are already late. The at-the-door text helps when the customer cannot hear a knock or is around back.

How to make it yours

  • Use the tech's first name. People open the door faster to a name they were expecting.
  • Give minutes, not "soon". A number lets the customer plan.
  • Say what the truck looks like when the customer has never met you.
  • Keep it short. It is read on a phone, often while they are doing something else.

Send it automatically: Today and routes

In Koira, your day is sorted in driving order. When you leave a stop, the next customer gets a text that you are on the way and about how long, with a link to see you coming. Nobody types it from the truck.

Koira's free Office plan includes estimates, invoices and card payments. See pricing for what each plan sends for you.

Last checked October 9, 2026. This page is general information, not legal or tax advice. Rules change and differ by state and city, so confirm with the agency named before you act.

FAQ

When should I send an on my way text?

When you leave the job before, with the drive time in minutes. That gives the customer time to put a pet away, open a gate or get home.

What if I am running late?

Text as soon as you know, with a new time and a way to reschedule. A heads-up before the window passes keeps most customers happy.

Should the text come from the tech or the business?

Use the business number with the tech's name in the message. The customer knows who is coming, and replies go somewhere the office can see.

Is it okay to text customers about appointments?

Text customers who gave you their number for their job, keep it to the appointment, and stop if they ask you to.

More templates

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We know what works. Leave it to Koira.

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Standard⚡ Turbo
● Koira did it● You by hand
Today $9,300$8,100 / $1,200
This week $25,050$18,570 / $6,480
This month $69,300$46,150 / $23,150
Money, just now
Reminded Sean Love, $1,850. Polite reminder with the pay link.
Bids, 9:44 am
Nudged Dana on the kitchen bid. Day 3 follow up. She opened it at 9:12.
Convos, 9:41 am
Texted back a missed call. Walk through booked Thu 10:00.
On My Way Text Templates for Contractors and Service Techs | Koira