Neighbors look at your Google reviews before they call. The contractors with the most reviews are not always the best ones. They are the ones who ask every time. Review request software makes asking automatic, without the awkward moment at the door.
- Ask every customer once, after they have paid, while the work is fresh.
- Send your direct Google review link, so leaving a review is one tap.
- Never offer anything in return for a review.
- Koira asks an hour after the invoice is paid, drafts a reply to each review and brings complaints to you. Review asks are on every plan.
When to ask
The best moment is right after the job is paid, when the customer is happy and the work is fresh. Koira texts the ask one hour after the invoice is paid, in your name, with a link that opens your Google review box. Every customer with a paid invoice gets one ask. Koira does not ask twice.
Replies drafted for you
When a review comes in, Koira drafts a reply. You tap send, or on Turbo it sends. A bad review lands on your Needs you list with a drafted reply, even on Turbo, because a complaint is one of the few things Koira always brings to you. See reviews engine.
Reviews on your site
New reviews appear on your Koira site on their own, and Koira keeps your Google and Bing listings in step with your site. See listings.
Rules to follow
- Do not offer discounts or gifts for reviews.
- Do not ask only the happy customers. Ask everyone who paid.
- Reply to every review, good or bad, in a plain, calm voice.
Our article on asking for a Google review without feeling awkward has wording that works.
Free tool
The free Google review link generator gives you your direct review link, a QR code for the truck and a text you can send, with no account.
Questions about review requests
When does Koira ask for the review?
One hour after the invoice is paid, by text, with your Google review link.
Does it ask more than once?
No. Each customer with a paid invoice gets one ask.
What happens with a bad review?
It lands on your Needs you list with a drafted reply, so you see it first.
Which review sites does it ask for?
Google, because that is where neighbors look first.
