SEO for property maintenance companies: getting found by managers and landlords

Property managers search when a vendor lets them down or a turnover rush is coming. Here is how a small property maintenance company shows up on Google then.

7 min readJuly 2, 2022
Hand tools laid out on a wooden deck

People search property maintenance companies near me, make ready services, apartment turnover contractors. Most are managers or landlords with units to turn and work orders piling up. They want a company that answers, closes orders fast and sends clean paperwork. This guide covers how local search works for property maintenance and what a small company can do about it.

Key takeaways
  • Google says local results come from relevance, distance and prominence. Profile, pages and reviews are what you control.
  • Turnovers, work orders and seasonal upkeep are separate searches. Give each a page.
  • Managers buy reliability. Show response times you can keep and photos of finished orders.
  • Most accounts come from outreach and referrals. Search is how managers check you out.
  • Ask every account for a review, and never offer a discount for one.

How Google decides which property maintenance companies to show

Google's help page on local ranking says local results are mainly based on relevance, distance and prominence (it also calls the last one popularity): how well your profile matches the search, how far you are from the searcher and how well known your business is.

Most property maintenance buyers start with one of two searches: "Property maintenance companies near me", which Google answers with the map, or "Make ready services", which it answers with web pages. Each is won a different way.

Three kinds of property maintenance searches

SearchThe customerWhat wins
Property maintenance companies near meA manager or landlord looking for a vendorListing, reviews from managers and a fast answer
Make ready servicesUnits to turn before move-inA page that lists what a turnover includes
Apartment maintenance contractorA building with steady work ordersA page on how you take and close orders

Near me searches go to the map. Managers check reviews from other managers and how fast you answer.

Make ready searches come with a deadline. A page that lists what a turnover includes, and how fast you can do it, earns the call.

Contractor searches come from buildings with steady work. A page on how you take orders, send photos and invoice wins the account.

When property maintenance searches pick up

Demand for property maintenance is not flat. It peaks around the summer move season and the first freeze and drops in midwinter. Pages and posts that match the season should be live before these months:

  • March (get ready): spring turnovers
  • May (busy): move-outs
  • June (busy): turnovers
  • July (busy): turnovers and AC calls
  • August (busy): move-ins
  • October (get ready): winterizing

Step 1: the Business Profile

Three rules in Google's guidelines trip up more property maintenance companies than anything else:

  • Real name only. Stuffing services or towns into the name breaks Google's guidelines and can lead to a suspension. "Northgate Property Maintenance" is fine. "Northgate Property Maintenance Make-ready and turnover work Work orders and repairs Near Me" is not.
  • Few categories. Google asks for as few categories as possible, chosen to describe the core of the business.
  • Service area, address hidden. Google says a service-area business should hide its address from customers. Google lets a service-area business set up to 20 service areas, by city, postal code or other area.

Before and after turnovers, finished repairs, common areas kept up and your truck at real buildings. Keep the name, phone and hours exactly the same as on your website. Koira keeps Google and Bing listings in step with your site.

Step 2: the pages a property maintenance site needs

Most small property maintenance sites have one page that lists every service. Google needs more than that to match the searches above.

  • Make ready and turnovers. What is included and how fast.
  • Work orders and repairs. How managers send them and how you close them.
  • Common areas. Hallways, lighting and grounds.
  • Seasonal maintenance. Gutters, winterizing and spring checklists.
  • For landlords. Small portfolios and single units.
  • A price page. How you price orders and agreements; our guide to pricing property maintenance covers the math.
  • One page per town you serve.

A clear page title says what and where: "Work orders and repairs in Brandon, FL | Northgate Property Maintenance". Google's starter guide calls keyword stuffing a breach of its spam policies. Koira builds those service and town pages for you, from your business and price list.

Step 3: every finished job is proof

A unit before and after a turnover, photographed room by room, is a strong monthly post with the town named. It shows Google where you work and shows the next manager the paperwork they will get.

If writing posts is the part you will never get to, Koira posts a finished job each month from the photos you already take on your phone.

The neighbors are searching tooYard signs and truck lettering send people to search for you by name. Keep that name identical to the one on your profile. Koira can mail cards to the homes nearby, with a photo of the work.

Step 4: reviews from every job

Google counts links to your website and the number of reviews you have toward prominence. A steady run of recent reviews tells both Google and the next property maintenance customer that you are busy, local and careful.

Google strictly prohibits offering incentives such as free or discounted goods or services for reviews. Google's Maps policy also forbids discouraging negative reviews or asking only happy customers.

  • Send the ask the same day the invoice is paid, to every customer.
  • Reply to every review and name how fast you closed the order. Managers read reviews looking for speed and clean invoices.
  • For complaints, the free review reply generator drafts a calm reply for any star rating.

Koira asks for the review an hour after payment and drafts the reply.

Check where you stand

Koira's free AI report shows your search results, listings, reviews and website the way a customer sees them, next to property maintenance companies near you.

Links to your site count toward prominence, according to Google's local ranking page. Useful links for a property maintenance company: local landlord and apartment associations if you are a member, cleaning companies and realtors you trade referrals with, and the managers you already serve.

What to skip

  • Anyone promising page one. Google is plain about it: you cannot request or pay for a better local ranking.
  • Fake offices. Google's guidelines say a rented mailing address you do not operate from, a virtual office, is not eligible for a Business Profile.
  • The keywords meta tag. Google's starter guide says plainly that the keywords meta tag is not used by Google Search.

How to tell if it is working

  1. Calls, website clicks and direction requests from your Business Profile, by month.
  2. Requests for make-ready and turnover work and work orders and repairs that came from your site.
  3. Reviews per month compared with jobs finished.
  4. Where each booked property maintenance job came from.

Give it a season before you judge. Google's starter guide says some changes show in a few hours and others take several months. Koira's reporting shows dollars paid on jobs Koira touched first, next to what Koira cost.

SEO takes months; some weeks you need calls now. Property Maintenance is not named on Google's Local Services list as we read it, so most paid options here are lead sites. See property maintenance leads: where to buy them and how to need fewer, and property maintenance marketing ideas for the rest of the plan.

Where Koira fits

Everything above can be done by hand. If you would rather be on the job, Koira does the repeating parts: a site built from your business with Book online and Get a price, town and service pages, matching listings, review asks and a monthly post. The site, estimates and invoices are free on Office; the receptionist and text-back are on Grow at $249 a month plus usage at cost. See pricing or how a property maintenance company runs on Koira.

Questions contractors ask

How do property maintenance companies rank higher on Google?

Verify your Business Profile, add a page for each service and town, post before and after photos and ask every account for a review.

Do property maintenance companies need a website?

Yes. Managers who hear your name from a referral check your site and reviews before they send the first order.

Should property maintenance companies post prices?

Explain how you price orders and agreements. Managers want to know there will be no surprises.

Can I give a discount for a Google review?

No. Google says offering incentives, like free or discounted goods or services, in exchange for reviews is strictly prohibited.

Sources

See what is costing you jobs.

Your free AI report, in about a minute.

We know what works. Leave it to Koira.

☼⚙
Standard⚡ Turbo
● Koira did it● You by hand
Today $9,300$8,100 / $1,200
This week $25,050$18,570 / $6,480
This month $69,300$46,150 / $23,150
Money, just now
Reminded Sean Love, $1,850. Polite reminder with the pay link.
Bids, 9:44 am
Nudged Dana on the kitchen bid. Day 3 follow up. She opened it at 9:12.
Convos, 9:41 am
Texted back a missed call. Walk through booked Thu 10:00.
SEO for Property Maintenance Companies: A Plain Guide | Koira