Scheduling software for big companies is built for dispatchers. For a shop of one to fifteen people, the owner is the dispatcher, usually from the truck. The schedule has to build itself from bookings, stay in driving order and tell the customer what is happening, without anyone at a desk.
- One day plan per person, in driving order, that bookings drop into on their own.
- Customers book only times that fit, and get a reminder and an on-my-way text.
- Crew clock in on the job, so hours are ready without timesheets.
- Koira has no per-person fee. The day plan is on every plan, and crew routes and hours are on Front Office.
What small-crew scheduling should do
- Fill itself from calls, texts and your site.
- Stay in driving order as jobs are added and moved.
- Show every lane side by side, so you see the whole day at a glance.
- Tell the customer the day before and when you are on the way.
- Count the hours by person and by job.
- Not charge per seat, so adding a helper does not add a bill.
How Koira schedules the day
Bookings from calls, texts and your site land on Today on their own, in driving order. When Koira offers times, it reads your day plan: the stops you have, how long they run and the drive between them. On Grow, customers book by replying to a text with one of three open times. See booking by text.
The day before, customers get a reminder they confirm with one letter. When the tech leaves a stop, the next customer gets an on-my-way text.
Crew lanes and hours
On Front Office, each person gets a lane with their stops in driving order, on their own phone. They clock in when they arrive and Koira ties the hours to the job. You see who is on a job, who is driving and who is done, and hours are ready by Friday. See crew.
What it costs
Koira costs the same with one person or fifteen. Office is free, Grow is $249 a month plus usage at cost, and Front Office is $499 a month with usage included. See pricing.
What Koira does not do
- It is not a call center dispatch board for a large fleet.
- It does not run payroll.
Questions about scheduling
Is there a per-user fee?
No. Koira costs the same with one person or fifteen.
Which plan has crew scheduling?
The day plan is on every plan. Crew routes and hours, with a lane per person, are on Front Office.
Can customers book themselves?
Yes. Book online is on every page of your Koira site, and on Grow customers can book by text.
Does it send reminders?
Customers get a day-before reminder they confirm with one letter, and an on-my-way text.
