What chargeback means
A chargeback is when a cardholder disputes a charge with their bank and the money is pulled back from the merchant while the dispute is reviewed.
Also called payment dispute.
Where it shows up in your business
Signed estimates, photos, completion sign off and clear receipts are what win disputes. Keep them tied to each job so you can answer quickly.
Work it out
- Free template: Credit card authorization form
- Money: Money guides for contractors