Reminders do two jobs. The first is making sure the customer is home tomorrow. The second is bringing last year's customers back when they are due again. Good reminder software does both without you writing a message.
- Send a reminder the day before that the customer can confirm or move with one reply.
- Send an on-my-way text when you leave the last stop.
- Remind past customers when the season turns, with one tap to book.
- In Koira, the reminder asks the customer to reply C to confirm or R to move. Texts go from a Koira number on Grow.
The day-before reminder
The day before a visit, Koira texts the customer with the time and who is coming, and asks them to reply C to confirm or R to move it. A confirmed visit stays on your day. A move request comes to you, so a no-show turns into a reschedule instead. Texts go from your Koira number, which comes with the Grow plan.
The on-my-way text
When you leave a stop, the next customer gets a text that you are on the way, with a link to see you coming. Nobody waits at home all morning, and nobody is in the shower when you knock. See Today and routes.
One link for everything
Every text from Koira carries the same link to the customer's own page: the visit, the estimate to sign, the invoice to pay and a button to book again. There is nothing to download and no password. The customer portal is on every plan, including Free.
Seasonal reminders to past customers
On Grow, campaigns text and email the people you have already worked for when the season turns, with one tap to book. Tune-ups before the heat, gutter cleaning before the leaves, a chimney sweep before the cold. Only customers who agreed to hear from you get them, and STOP always works.
On Front Office, maintenance plans book each visit when it comes due and remind the customer the day before.
Reminder rules that keep customers happy
- Send it once, the day before, at a sensible hour.
- Make the reply one letter.
- Say who is coming and what for.
- Never send marketing to people who did not agree to it.
Questions about reminders
How do customers confirm?
They reply C to confirm or R to move the visit. A move request comes to you.
Do customers need an app?
No. Reminders are texts, and the link opens their page with no password.
Can Koira remind past customers each season?
On Grow, campaigns text and email past customers who agreed to hear from you, with one tap to book.
Does it send an on-my-way text?
Yes. When you leave a stop, the next customer is told you are on the way.
