Text and email in Koira
Customers text, call and email. Koira puts it all in one inbox, answers on a Koira number on Grow, and sends every reminder, estimate and invoice in your business's name.
What text and email do in Koira
Convos holds your customer messages in one place. On the free plan it is an inbox you answer yourself.
On Grow, the receptionist and text-back run on a Koira number. Missed calls are texted back in about a minute.
Estimates, invoices and receipts go out with your business name. Email goes out as your business via Koira, and when a customer hits reply, it reaches you.
Campaign texts go to customers who opted in. Koira keeps the consent record and STOP always works.
ConvosOne inboxWhat goes out by text and email
| Message | How | Plan |
|---|---|---|
| Estimate, invoice and receipt | Email with the customer's link on every plan, and text from your Koira number on Grow | Every plan |
| Day-before reminder | Text from your Koira number, reply C or R | Grow and Front Office |
| Missed call text-back | Text from your Koira number | Grow and Front Office |
| Seasonal campaigns | Text and email to customers who opted in | Grow and Front Office |
| Review ask | Text or email with your Google link | Every plan |
Goes with
FAQ
Do I need a new phone number?
The receptionist and text-back run on a Koira number, which comes with the Grow plan. Customers see your business, and replies come from that number.
What does texting cost?
Usage means texts, call minutes and emails. On Grow it is passed through at cost. On Front Office it is included.
Can Koira text in Spanish?
Yes. Customers who write in Spanish get answers in Spanish, and you read them in English.
What happens on the free plan?
Convos is a manual inbox on the free plan. You see every message and answer them yourself.