The busiest time for your phone is often the time you least want to answer it. People notice the stain on the ceiling after dinner. They remember the gutters on Saturday morning. If nobody answers, the next search result gets the call.
- Homeowners call when they are home, which is when you are not working.
- Decide once what counts as an emergency and what can wait until morning.
- Every after-hours caller should get an answer and a time, even if it is tomorrow.
Sort calls into two piles
Write down, once, what counts as an emergency for your trade. For a plumber it might be water that cannot be shut off. For an HVAC shop, no heat on a freezing night. Everything else is a job for tomorrow.
Answer both piles
The emergency pile needs you, tonight. The other pile needs an answer and a time. "We got your message. We can come Thursday at 10 or Friday at 9. Which works?" is all it takes to keep the job.
How Koira handles it
Koira answers on your number at any hour. It asks what is wrong, books the ordinary jobs into your day and texts you only for the things you said are emergencies. You wake up to a list of booked work instead of a list of voicemails. See how the AI receptionist works.
